We build AI systems that engage every trial user within 90 seconds of sign-up, guide them to activation through personalised onboarding sequences, identify churn risk before cancellation and intervene automatically, and respond to every demo request around the clock — turning your signup flow into a conversion engine and your churning users into retained revenue.
The hardest problem in SaaS isn't acquiring users — it's keeping them long enough to realise the value. The average B2B SaaS trial converts at 15–20%. The rest sign up, get confused, don't hit the aha moment in time, and quietly disappear. Across a year of trials, that's a compounding MRR problem. Add the churn happening in your paying customer base — usage dropping silently, no one reaching out until it's too late — and the average SaaS company between $1M and $5M ARR is losing $128,000 a year in preventable revenue.
A user signs up, goes through a generic onboarding flow, and hits a confusing step on day two. There's no one to help. They come back on day three, still stuck, and decide it's too much effort. They cancel before the trial ends. Meanwhile you have their use case, their company size, and their job title — enough to have sent a personalised message on day two that said "here's the exact workflow that works for your role." You just didn't have the system to send it.
A paying customer who used to log in daily starts logging in weekly. Then not at all. You find out when they cancel. The warning signs were there weeks earlier — the usage drop, the feature abandonment, the support ticket that didn't get resolved to their satisfaction. An AI that monitors product usage signals and fires a proactive re-engagement message at the first sign of disengagement catches 30–40% of at-risk customers before they ever think about cancelling.
A qualified prospect fills out your demo request form at 2pm. Your SDR sees it at 4pm, calls at 4:30pm — by which point they've already booked a demo with a competitor who responded in 10 minutes. B2B SaaS demo conversions drop by over 80% when first response time exceeds one hour. An AI that qualifies the prospect and books the demo in under 90 seconds — any time of day — eliminates the response time problem permanently.
A customer on your starter plan is hitting usage limits every month. They haven't upgraded. Why? Because no one noticed and no one asked. A usage-triggered upgrade prompt — "you've hit your limit 3 times this month, here's what Pro unlocks for your team" — converts at dramatically higher rates than a sales call, because the context is real and the timing is perfect. Expansion MRR from your existing customer base is your cheapest revenue. Most SaaS companies leave most of it unrealised.
Every Supersonic engagement starts with your biggest MRR leak — not a generic tech stack. We scope, build, and guarantee the outcome. The first system is live within 72 hours of onboarding.
Every new trial signup receives a personalised activation message within 90 seconds — based on their company size, role, and use case captured at signup. The AI identifies the fastest path to value for their specific context and guides them there, answering setup questions in real-time and removing friction before it becomes a reason to churn. A 14-day nurture sequence fires milestone-based messages triggered by product behaviour — not just time. Companies running this system see 47% more trial-to-paid conversions within the first 90 days.
Product usage data feeds a churn risk model that flags accounts showing disengagement signals — login frequency drop, feature abandonment, support ticket sentiment, billing page visits. At-risk accounts trigger a personalised re-engagement sequence before they ever reach the cancellation page. The sequence escalates through AI outreach to CS team alert to account manager call, proportional to the account value and risk level. Companies running this system reduce monthly churn by 38% — typically paying for the entire Supersonic engagement within the accounts saved in month one.
Every inbound demo request gets an AI response in under 90 seconds — qualifying company size, use case, decision-making authority, and timeline before booking the calendar slot directly. The AI builds the prospect's qualification profile and attaches it to the demo booking so the AE arrives prepared. A reminder with a customised agenda based on the prospect's stated use case fires 24 hours before. SDRs receive only qualified, booked demos — not inbound leads to chase. Teams using this system book 3.2× more demos per SDR per week.
Usage-triggered upgrade prompts fire when customers hit plan limits, reach usage milestones, or unlock new workflow patterns that suggest a higher-tier plan would serve them better. These messages are contextual, not sales-y — "you've hit your limit 3 times this month, here's what the Pro plan unlocks for your team" converts at far higher rates than a cold upsell call. At peak satisfaction — after a successful outcome or a positive support interaction — G2, Capterra, and Google review requests fire automatically, building the social proof that drives new trial signups.
Watch how your AI engages a new trial user — a marketing agency owner — identifies their specific use case, removes a setup blocker in real time, and guides them to first value within their first session. No SDR needed. This runs automatically for every signup, day or night, tailored to the user's stated role and context.
Before: a generic 5-email onboarding sequence went to every trial user, regardless of role or use case. Trial-to-paid conversion: 16%. After: AI activation messages based on job title and stated use case, with real-time setup support and milestone-triggered nudges. Conversion went from 16% to 24% in 60 days. With 1,200 trials per month, that's 96 additional paying customers per month — at an average ACV of $1,800, that's $172,800 in additional ARR from the same trial volume, with zero increase in marketing spend.
Usage monitoring identified 47 accounts showing disengagement signals over the first 90 days. The AI re-engagement sequence — personalised to each account's specific usage pattern — saved 18 of those accounts before they reached the cancellation page. Average MRR per account: $490. Total MRR protected: $8,820/month. Annualised: $105,840. The CS team, which previously had no early warning system, now has a daily churn risk dashboard and only escalates accounts the AI can't save — reducing their reactive cancellation workload by 60%.
Before: SDRs spent 40% of their week following up on inbound demo requests, many of which were poorly qualified or had gone cold by the time contact was made. After: AI qualifies and books every inbound demo in under 90 seconds. SDRs arrive to pre-qualified, pre-booked demos with full context notes. In the first month, each SDR ran 3.2× more demos per week. Pipeline velocity improved by 44%. Close rate improved by 18% because every demo was better qualified and better prepared. The SDR team reported it was the biggest productivity improvement they'd ever experienced.
Generic automation tools aren't built for SaaS revenue problems. They don't understand the difference between a trial user who needs activation and one who needs a discount, why the first 72 hours of a trial determine whether someone converts, or how to intercept churn at the signal rather than the cancellation page. We do — because we've built specifically for SaaS and tech companies.
Not a prototype. Not a demo. A working AI agent handling real trial users or demo requests in your real product — within 72 hours of onboarding. You see results before your second invoice.
We understand trial activation windows, usage-based churn signals, expansion MRR triggers, and why personalised onboarding beats generic email sequences every time. Systems are built for how SaaS revenue actually works.
No patchwork of Intercom, Mixpanel webhooks, and Zapier. Your entire activation and retention stack runs inside a purpose-built system we own and control — faster, tighter, and without the integration overhead.
Month-to-month, cancel any time. We don't lock you in — we earn your business every month. Your dedicated CRM tracks every lead, every conversion, and every dollar recovered so you always see exactly what you're getting.
Our systems are SOC II Type 2 certified and built to meet enterprise security standards. Your customer data is handled exclusively within our certified infrastructure — never stored in third-party tools or shared platforms. Full data processing agreements available on request.
Our agents are built with strict conversation guardrails. They handle onboarding, activation, and follow-up — and route anything outside their scope to the right team member immediately. Your AI never says something it shouldn't.
If the agreed performance metric isn't hit within 90 days, we keep working at no charge. No agency that lacks confidence in their work for SaaS companies can afford to make that offer.
We stake our fee on your results. If the systems we build don't deliver the agreed improvement in trial conversion or churn reduction within 90 days, we keep working at no charge until they do. No asterisks. No fine print.
This is a guarantee no agency that lacks confidence in their work for SaaS companies can afford to make. We make it because our systems — built specifically for how SaaS revenue works — deliver. Every time.
"We will improve your trial-to-paid conversion by 47% within 90 days — or we keep building until we do, at no additional charge."
"We were converting 16% of trials to paid. Every SaaS founder knows that number but nobody had a plan to fix it. The personalised activation sequences moved us to 24% in 60 days. That's 96 extra paying customers per month from the same number of trials — nearly $175K in additional ARR with zero extra spend."
"Our SDRs were spending 40% of their week on inbound follow-up. Half the leads had already gone cold by the time anyone called them. Now the AI qualifies and books every inbound demo in under 90 seconds. My SDRs run 3x as many demos and their close rate is up 18% because every demo is better qualified."
"We had no way of knowing an account was at risk until they cancelled. Now we get a daily churn risk report and the AI has already reached out before we even see it. In 90 days we've saved 18 accounts that were on their way out — $8,820 a month in MRR we would have lost."
"We implemented all four systems — trial activation, churn detection, demo qualification, and expansion prompts. Six months later, trial conversion is up 47%, churn is down 38%, and our expansion MRR has grown 29%. The total ARR impact is somewhere north of $600K — from a $4K/month engagement that paid for itself in week three."
We've heard every objection. Here's exactly what we say — no vague answers, no redirects.
Your trial activation system is live within 72 hours of onboarding. Most SaaS companies see measurable improvement in trial engagement within the first week — activation rates typically improve within the first 48 hours of the sequence going live.
Yes — we integrate with Salesforce, HubSpot, Segment, Mixpanel, Intercom, and most major SaaS infrastructure. Usage events from your product feed into our system to trigger the right message at the right moment. Your product and CRM data doesn't move — we connect to it, not replace it.
No — every message is written in your product voice, references the user's specific role and use case, and is timed to their actual product behaviour. Trial users routinely reply thinking they're talking to a human CS team member. The handoff to a real person is smooth and clearly signalled when needed.
It can complement Intercom or replace it — depending on your setup. Many of our SaaS clients use Intercom for in-app support and our system for outbound activation and churn intervention. We scope what makes sense for your stack on the strategy call — the goal is always the outcome, not the tool.
Supersonic is $4,000/month. That covers your full trial activation, churn detection, and demo qualification system, built and managed for your SaaS product. Most companies recover the investment from a single month of improved trial conversion. We'll confirm everything on your strategy call.
Complex products benefit most from our systems because the gap between signup and value is larger — and that's exactly where users are lost. We've built activation sequences for enterprise-grade platforms with 90-day+ sales cycles. The AI's job is to keep the prospect warm, educated, and qualified until the right human steps in.
The 3-minute AI Readiness Quiz tells us exactly where your SaaS product is losing MRR — trial churn, paying customer churn, slow demo response — and what to automate first. Qualified companies get a free 30-minute strategy call where we map the exact system we'd build.