We build AI systems that respond to every new patient enquiry in under 90 seconds, pre-qualify condition, urgency, and health fund status via text before your receptionist picks up the phone, and automate the follow-up and recall sequences that turn one-off appointments into long-term patient relationships — so your practice grows without adding admin overhead.
Healthcare is one of the most time-sensitive booking categories. A person in pain, managing a diagnosis, or finally deciding to seek help doesn't wait until tomorrow. They search, they find three practices, and they book with whoever responds first. While your phone went to voicemail and your contact form sat unread, a competitor had them in the system with an appointment confirmed. That gap costs the average allied health practice $78,000 a year in lost patient revenue.
Most new patient enquiries land outside business hours — evenings and weekends when people finally have time to sort their health. Your practice is closed, your voicemail fills up, and by 9am the following morning, 60–70% of those prospective patients have already booked with a competitor who had an online booking system or an AI that replied. Every unanswered evening enquiry is a lost patient worth $600–$2,400 in lifetime value.
Your receptionist spends 2–3 hours every day calling patients to confirm appointments, following up no-shows, and manually chasing patients who are overdue for a rebooking. That's 10–15 hours a week of admin time that should be automated — time your team could spend on patient experience, front-desk flow, and care coordination. At a $35/hr admin cost, that's $18,000–$27,000 a year in preventable overhead.
A physio patient completes a 6-session plan for a knee injury. The injury resolves, they feel great, they leave. Six months later they tweak their back — and they Google physios again because no one from your practice reached out. The relationship was warm. The rebooking was almost certain. But without a recall sequence timed around treatment milestones and condition-specific triggers, most practices lose 50–60% of completed patients to competitors simply through silence.
Every year, millions of dollars in unspent health fund extras go unused because no one reminded patients before December. A well-timed October message to your entire patient base — "you have $X in untapped physio/chiro/podiatry cover before it resets" — reliably generates 3–6 weeks of additional appointment bookings with near-zero marketing cost. Most practices never send it because no one has time to segment the list and run the campaign.
Every Supersonic engagement starts with your practice's biggest bottleneck — not a generic tech stack. We scope, build, and guarantee the outcome. The first system is live within 72 hours of onboarding.
Every new patient enquiry — from your website, Google, or a referral — gets an instant reply via text in under 90 seconds. The AI qualifies condition type, urgency, health fund status, and treatment history before your receptionist is involved. Urgent presentations are flagged and fast-tracked. Suitable patients are pre-booked directly into your calendar. Your team starts every day with a confirmed, pre-qualified appointment book — and never loses a new patient to a slow response again. Runs 24/7 including evenings and weekends when most healthcare enquiries land.
Every completed treatment episode triggers an automated recall sequence designed to bring patients back at clinically appropriate intervals. Sequences are tailored by condition — a post-surgical physio patient gets different timing than a general wellness chiro patient. Layered over the top is an annual health fund reminder campaign that fires every October, prompting your entire patient base to use their remaining extras before the year-end reset. Practices running this system typically see 60%+ of lapsed patients rebook within 90 days of first contact.
Every completed treatment episode triggers a sequence that introduces patients to other services within your practice — or allied practitioners you partner with. Physio patients are introduced to clinical pilates, remedial massage, and dietetics. Psychology patients are offered group programs, mindfulness courses, or psychiatry referrals. Podiatry patients are connected to orthotics fitting and biomechanical assessment. Messages are timed and framed as genuine clinical care, not promotions. Practices running this system typically see 43% of completed patients engage an additional service within 60 days.
After every positive patient outcome — pain resolved, treatment goal reached, patient satisfaction confirmed — your system sends a personalised Google review request timed to when gratitude is highest. Healthcare patients are among the most motivated reviewers when asked at the right moment: directly after feeling better. Those reviews build your Google Maps ranking, drive organic new patient enquiries, and create the social proof that converts comparison shoppers into booked patients. Most practices go from 20 reviews to 200+ in under three months.
Watch how your AI handles a new patient in Bondi who's been dealing with back pain for weeks and finally decides to do something about it at 7pm on a Tuesday — qualifying the condition, health fund status, and urgency via text, then booking them straight into your calendar. All while your receptionist is at home. This runs automatically from your website, Google, or wherever the enquiry lands.
Before: after-hours enquiries went to voicemail. Most callers had booked with a competitor by 9am the following morning. After: AI responds in under 90 seconds, qualifies condition and health fund status, and books patients directly into the calendar. In the first 30 days, new patient bookings increased 2.8× — including 34 bookings that came in after 6pm that would previously have been lost entirely.
An October SMS to 680 active and lapsed patients reminding them of unspent health fund extras before the year-end reset generated 214 appointment bookings in 11 days. The campaign cost nothing to run. The appointment book was full through to mid-December. Several lapsed patients who hadn't visited in over a year rebooked and stayed on as regulars. Total additional revenue from the single campaign: $38,500.
A post-treatment sequence introducing completed physio patients to the clinic's clinical pilates and dietetics services generated 58 internal cross-referrals in 60 days. Average additional service value: $420 per patient. Total new revenue from existing patients with zero new leads: $24,360. The clinic had been running all three services for two years and had never systematically cross-referred between them.
Generic AI tools aren't built for allied health. They don't understand the difference between an acute presentation and a chronic management patient, why a new patient enquiry at 8pm on a Sunday is your highest-value lead of the week, or how to frame a recall message so it feels like genuine clinical care rather than a booking prompt. We do — because we've built specifically for healthcare practices.
Not a prototype. Not a demo. A working AI agent handling real enquiries in your real practice — within 72 hours of onboarding. You see results before your second invoice.
We understand condition triage, health fund dynamics, treatment episode timing, and why patient recall messaging needs to feel like a clinician reaching out — not a marketing email. Scripts and qualification logic are built for how healthcare intake actually works.
No third-party automation tools, no patchwork integrations. Your entire patient pipeline runs inside a purpose-built system we own and control — which means faster builds, tighter reliability, and zero platform risk for your practice.
Month-to-month, cancel any time. We don't lock you in — we earn your business every month. Your dedicated CRM tracks every lead, every conversion, and every dollar recovered so you always see exactly what you're getting.
Our systems are SOC II Type 2 certified and built to meet HIPAA and Australian Privacy Act obligations. Patient data is never stored in third-party tools, never used to train models, and handled exclusively within our certified infrastructure. Full data processing agreements available on request.
Our agents are built with strict conversation guardrails. They won't be derailed by off-topic questions, attempts to get free clinical advice, or anything outside their defined role. Every response is scoped to booking, qualification, and scheduling — so your AI never says something it shouldn't.
If the agreed performance metric isn't hit within 90 days, we keep working at no charge. No agency that lacks confidence in their work for healthcare practices can afford to make that offer.
We stake our fee on your results. If the systems we build don't deliver the agreed improvement in new patient bookings within 90 days, we keep working at no charge until they do. No asterisks. No fine print.
This is a guarantee no agency that lacks confidence in their work for healthcare practices can afford to make. We make it because our systems — built specifically for allied health — work. Every time.
"We will 2.8× your new patients booked within 90 days — or we keep building until we do, at no additional charge."
"We were losing new patient enquiries every night — people submitting our contact form at 7 or 8pm and booking elsewhere before we opened the next morning. The AI books them instantly now. We haven't lost an after-hours new patient enquiry since we went live."
"The health fund reminder campaign was genuinely remarkable. One message to our patient list in October generated over 200 bookings in two weeks. That's $38K in revenue from a campaign that ran automatically. We didn't touch a single thing."
"My receptionist was spending 2 hours every morning on reminder calls. That's completely gone. She now spends that time on patient experience at the front desk. Admin overhead is down, patient satisfaction is up. It's changed how the practice runs day to day."
"The cross-referral sequence was the one that blew me away. We'd been running physio and clinical pilates under the same roof for three years and had never properly connected the two. In 60 days, 58 physio patients enrolled in pilates or dietetics. That's $24K in new revenue from patients already in our system — with zero new marketing."
We've heard every objection. Here's exactly what we say — no vague answers, no redirects.
Your AI enquiry system is live within 72 hours of onboarding. Most practices see the first after-hours bookings recovered within the first 48 hours of going live. New patient volume increases are typically visible within the first week.
Yes — we build separate qualification and booking flows for each discipline and practitioner. A new patient enquiring about psychology gets a different triage path than one enquiring about sports physio. Each flow captures the specific information your practitioners need to prepare for the appointment — and routes urgent or complex presentations to the appropriate clinician.
No — it handles first contact, pre-qualification, booking, and follow-up. Your receptionist still manages everything that requires human warmth and clinical judgement. What it eliminates is the repetitive admin — reminder calls, rebooking chases, after-hours coverage — that currently burns 2–3 hours of your team's day. Most practices find their admin staff spend more time on genuine patient care as a result.
Yes — our systems are SOC II Type 2 certified and built to meet HIPAA and Australian Privacy Act obligations. Patient data is stored and processed exclusively within our certified infrastructure — never in third-party automation tools or shared cloud platforms. We never store clinical notes, health records, or sensitive health information. The AI handles scheduling, qualification, and communication logistics only. All substantive clinical information is managed by your team through your existing practice management system. Full data processing agreements are available on request.
Supersonic is $4,000/month. That covers your full patient enquiry, recall, and follow-up system, built and managed for your practice. Most practices recover the investment from additional new patient bookings in the first month. We'll confirm everything on your strategy call.
We work with Cliniko, Nookal, Halaxy, and other major allied health practice management systems. Appointment bookings flow directly into your existing calendar — no double-handling. Your team sees new bookings exactly as they would from any other source, with all patient pre-qualification notes already attached.
The 3-minute AI Readiness Quiz tells us exactly where your practice is losing patients and revenue — and what to automate first. Qualified practices get a free 30-minute strategy call where we map the exact system we'd build.