We build AI systems that respond to every new member enquiry in under 90 seconds, convert trial sign-ups into paying memberships through automated follow-up sequences, and re-engage lapsed members before they're gone for good — so your facility grows its recurring revenue without adding headcount.
Fitness is one of the highest-intent, lowest-patience industries. Someone enquiring about a gym membership or a free trial class is motivated in that moment — and that motivation fades fast. By tomorrow they've talked themselves out of it or signed up somewhere else. The studio that replies first, follows up consistently, and makes joining feel effortless wins the member. The one that relies on staff to chase enquiries manually loses them — quietly, every week. That gap costs the average fitness or wellness business $84,000 a year in lost recurring revenue.
Someone fills out your free trial form on a Tuesday night. Your staff see it Wednesday morning. By then the person has already attended a rival studio's intro class, loved it, and signed up. The window to convert a fitness enquiry is narrow — often under 24 hours. Without an AI that responds instantly and follows up automatically, most of your trial leads are lost before a human ever makes contact.
A member who was coming 4 times a week drops to once, then goes silent. No one reaches out. Six weeks later they cancel their membership via the app. The re-engagement window was wide open — a single personalised check-in message at the point they started dropping off would have recovered most of them. Without automated attendance monitoring and re-engagement triggers, churn compounds invisibly every month.
A member who's been coming to group classes for six months would probably love to add PT sessions — they just haven't been told. A yoga student would likely book a massage or a nutrition consult if someone mentioned it at the right moment. Most fitness businesses have multiple revenue streams but no systematic way to surface them to members at the right time. The result is single-product members who churn, instead of multi-service members who stay for years.
The new year surge fills your books in January. By March, 40–60% of those new members have stopped coming — not because they don't want to be there, but because the habit wasn't reinforced in the critical first 60 days. A structured onboarding sequence that checks in after the first session, celebrates milestones, and makes members feel part of a community dramatically reduces early churn. Without it, you fill the bucket in January and watch it empty by Easter.
Every Supersonic engagement starts with your business's biggest bottleneck — not a generic tech stack. We scope, build, and guarantee the outcome. The first system is live within 72 hours of onboarding.
Every new member enquiry — from your website, Instagram, Google, or a referral — gets an instant reply via text in under 90 seconds. The AI qualifies goals, availability, and budget, then books them into a free intro class or trial session directly. Post-trial, an automated conversion sequence follows up at 24 hours, 3 days, and 7 days — addressing objections, answering questions, and making joining effortless. Studios using this system typically see 3.4× more trial-to-member conversions without a single additional sales conversation from staff.
New members get a 60-day onboarding sequence that builds habit, celebrates milestones, and makes them feel like part of the community — dramatically reducing the early-churn window. Existing members who start dropping off trigger an automatic re-engagement message before they fully go quiet. Lapsed members from the past 6–12 months receive a win-back sequence with a time-sensitive return offer. Businesses running this full retention stack typically retain 58% more members year-on-year than those relying on staff to manually notice and chase drop-offs.
Every member's engagement data triggers upgrade prompts at the right moment — when attendance patterns show they're committed enough to invest more. High-frequency members are introduced to PT sessions, nutrition coaching, and premium programs. Renewal windows trigger annual plan offers. Casual members hitting attendance milestones get targeted upgrade messages. Members who add a second service stay significantly longer and spend significantly more. Studios running this system see 47% higher average member lifetime value within 6 months of going live.
After milestone moments — 30-day streak, goal achieved, first PT session complete, membership anniversary — your system sends a personalised Google review request when motivation and satisfaction peak. Fitness members who've just hit a personal goal are among the most enthusiastic reviewers anywhere. Those reviews build your Google Maps ranking, drive organic new enquiries, and create the social proof that converts fence-sitters into trial bookings. Most studios go from 18 reviews to 180+ within three months of going live.
Watch how your AI handles a new enquiry from someone in Surry Hills who's finally motivated to get back into training — qualifying their goals, schedule, and what they're after, then booking them straight into a free intro class. All while your team is teaching classes. This runs automatically from your website, Instagram, or wherever the enquiry lands.
Before: trial enquiries sat overnight. Most people had either lost motivation or joined a competitor before staff called back the next morning. After: AI responds in under 90 seconds, books the intro class, and follows up post-trial automatically. In the first 30 days, trial-to-member conversions increased 3.4× — with 26 of the 31 new members that month booking after 6pm when the studio was closed.
A win-back sequence sent to 180 members who had lapsed in the past 12 months offered a 2-week return pass with no strings attached. 44 members reactivated. 31 of those converted to paid memberships within 60 days. Average membership value: $89/month. Total recovered recurring revenue: $2,759/month — from a single automated campaign that cost nothing to run and required zero staff time.
An upgrade sequence targeting members who'd attended 20+ group classes in 60 days introduced PT sessions and nutrition coaching at the moment engagement was highest. 61 members added at least one upgrade within 90 days. Average additional monthly spend: $180. Total new recurring revenue from existing members: $10,980/month. The gym had been offering PT and nutrition for two years — this was the first time the offer had been systematically made at the right moment.
Generic AI tools aren't built for gyms and studios. They don't understand the narrow conversion window for a trial lead, why a member who skips two weeks is at genuine churn risk, or how to frame an upgrade message so it feels like a coach looking out for you rather than a sales pitch. We do — because we've built specifically for fitness and wellness businesses.
Not a prototype. Not a demo. A working AI agent handling real enquiries in your real business — within 72 hours of onboarding. You see results before your second invoice.
We understand trial conversion windows, attendance-based churn triggers, membership upgrade timing, and why the first 60 days of a new member's journey determines whether they stay for a year. Scripts and logic are built for how fitness businesses actually grow.
No third-party automation tools, no patchwork integrations. Your entire member pipeline runs inside a purpose-built system we own and control — which means faster builds, tighter reliability, and zero platform risk for your business.
Month-to-month, cancel any time. We don't lock you in — we earn your business every month. Your dedicated CRM tracks every lead, every conversion, and every dollar recovered so you always see exactly what you're getting.
Our systems are SOC II Type 2 certified and built to meet enterprise security standards. Your member data is handled exclusively within our certified infrastructure — never stored in third-party tools or shared platforms. Full data processing agreements available on request.
Our agents are built with strict conversation guardrails. They won't be derailed by off-topic questions or anything outside their defined role. Every response is scoped to enquiry handling, booking, and member follow-up — so your AI never says something it shouldn't.
If the agreed performance metric isn't hit within 90 days, we keep working at no charge. No agency that lacks confidence in their work for fitness businesses can afford to make that offer.
We stake our fee on your results. If the systems we build don't deliver the agreed improvement in member conversions within 90 days, we keep working at no charge until they do. No asterisks. No fine print.
This is a guarantee no agency that lacks confidence in their work for fitness businesses can afford to make. We make it because our systems — built specifically for gyms and studios — work. Every time.
"We will 3.4× your trial-to-member conversions within 90 days — or we keep building until we do, at no additional charge."
"We were getting 15–20 trial enquiries a week and converting maybe a third of them. The rest just went cold before we got to them. Now the AI responds instantly and books them in automatically. Our conversion rate has more than tripled and our staff don't chase a single lead."
"The win-back campaign was the one I didn't expect to work so well. We had 180 lapsed members we'd basically written off. 44 came back. 31 of those are still active members paying full price. That's nearly $3,000 a month in recovered revenue from a single automated sequence."
"January used to be our best month and March our worst. New members would sign up and quietly disappear. The onboarding sequence has completely changed that — members feel supported in those first few weeks and they stick around. Our 90-day retention is up nearly 60% year on year."
"The upgrade sequence was incredible. We'd been offering PT and nutrition coaching for two years and barely anyone on a group membership ever added them. In 90 days, 61 members upgraded. Average extra spend was $180 a month each. That's nearly $11K in new monthly recurring revenue from members already in the building — without a single sales pitch from any of my coaches."
We've heard every objection. Here's exactly what we say — no vague answers, no redirects.
Your AI enquiry system is live within 72 hours of onboarding. Most studios see the first converted trial bookings within 48 hours of going live — typically from after-hours enquiries that would previously have gone cold overnight.
Yes — we integrate with Mindbody, Glofox, TeamUp, Pike13, and other major fitness management platforms. Trial bookings and member data flow directly into your existing system. Your team sees everything in the tools they already use — nothing extra to manage.
No — every message is written to sound like it's coming from your team, using your tone and referencing real details about the member. Most members assume they're talking to a staff member. The AI's job is to make people feel seen and supported — not like they've hit a chatbot. We write every script specifically for your studio voice.
Our agents are built with strict guardrails — they stay within their defined scope and hand off gracefully when something needs a human. If a question falls outside what the AI handles, it tells the member a team member will follow up and flags it for your staff immediately. No dead ends, no awkward non-answers.
Supersonic is $4,000/month. That covers your full member enquiry, retention, and follow-up system, built and managed for your studio. Most businesses recover the investment from additional member conversions and retained memberships in the first month. We'll confirm everything on your strategy call.
Yes — we build separate systems per location with unified reporting so you can see performance across the group. Each location gets its own tailored scripts, booking flows, and member sequences. Multi-location operators typically see the strongest ROI because the leverage across a larger member base is significantly higher.
The 3-minute AI Readiness Quiz tells us exactly where your studio is losing members and revenue — and what to automate first. Qualified businesses get a free 30-minute strategy call where we map the exact system we'd build.